Collection of Personal Information

We collect personal information in a variety of ways, including the internet, via our websites, the telephone, through written correspondence, from other sources, and from third parties who have the authority to disclose personal information to us, or where we are required to do so by law. The personal information collected by us shall be limited to the information necessary for business purposes with respect to products, services, and other business relationships we have involving you. Generally, we will explain the purpose of the collection and use of personal information from you when we request it. Should you decide to withhold particular information, it may limit our ability to provide you with the service or products you requested.

Children’s Privacy

PCG websites are not designed for or targeted to or designed to intentionally collect personal information from children under the age of 18. If we determine that a child has provided us with personal information through our website(s), we will take reasonable steps to delete this information. If you believe PCG may have received personal information from a child under the age of 18, please contact us at: privacy@pointcomfort.com

Cookies

We may use “cookies” to help us improve our website(s) by tracking your preferences and navigation habits. A cookie is a small file created by an internet site to store information on your computer. Cookies do not allow websites to gain access to other information on your computer. Once a cookie is saved on your computer, only the website that created the cookie can read it. No cookie placed on your computer will contain personal information unless it is encrypted.

Use and Disclosure of Personal Information

PCG will not sell your personal information to anyone, ever. We may disclose any of your personal information when it is necessary for the conduct of our business, or when such disclosure is required by law. In the event we provide your personal information to our service providers, we require our service providers to agree to contractual requirements that are consistent with our privacy and security policies and legal requirements. Service providers are required to use the personal information only for the specific purpose for which we supply it to them and otherwise comply with legal requirements applicable to the personal information in question. If you believe that a third party has disclosed your personal information to us without your consent, please contact that third party. If they do not respond adequately to your inquiries, contact us at: privacy@pointcomfort.com. While we do not use personal information to send unsolicited marketing materials, we may send certain information to you for legal, regulatory, or ethical purposes.

Storage of Personal Information

The personal information we collect from you may be transferred to and will be stored in the United States, which may have different levels of privacy than those that apply in your country of residence. By submitting your personal information to us via our website(s), you agree to any such transfers and storage. PCG will take all reasonable steps to ensure the privacy and security of your personal information in accordance with this Privacy Policy Notice. It is important to note that some personal information you provide to third-party service providers, such as doctors and hospitals, may be held by them in countries other than your own. Your personal information will be subject to the privacy laws of each such jurisdiction, and these may not provide for the same level of privacy and security as your country of residence. PCG is not responsible for the practices of those third-party service providers.

Security of Personal Information

We utilize industry-standard security safeguards, including maintaining physical, electronic, and procedural safeguards, in compliance with applicable laws to protect personal information from loss, unauthorized access, modification, inappropriate modification, or misuse. PCG employees are trained on the importance of privacy, including prohibiting the disclosure of personal information to any unauthorized individuals or parties. Electronic files containing personal information are kept in a highly secure environment with restricted access within a secure building. To guard against unauthorized access, PCG employees are required to sign in to secured areas of PCG websites using a User ID and Password. Both are encrypted when sent over the internet. Paper files are stored in a secure building, in locked file cabinets. Access is restricted to authorized employees who have a legitimate business purpose for accessing your personal information.

You are responsible for protecting your own personal information contained on PCG websites accessible by you when you access those websites. Do not share your User ID or Password with anyone. If you suspect an unauthorized person is using your User ID or Password, please report it immediately to PCG at privacy@pointcomfort.com. Always log out of our websites when finished. Protect your computer with virus protection and other safeguards to make sure others cannot access your personal information through your computer. PCG is not responsible for the disclosure of your personal information due to errors in transmission or unauthorized acts of third parties.

When you call us for patient and specific product questions, you will be required to verify your identity by providing personal information. We will only use this information for the purpose of identifying you.

While we take reasonable steps to protect personal information transmitted electronically, as outlined in this Privacy Policy Notice, we do not guarantee our ability to do so, as no internet transmission is 100% secure.

We will not share the personal information of Vermont customers with the Point Comfort Group family of companies or third parties for marketing purposes without your consent.

Access and Accuracy

Where allowed by law, you may request access to personal information we store about you by sending an email to privacy@pointcomfort.com. There may be circumstances when we are unable to provide you with access to your personal information. We may deny or restrict access for legally permissible reasons, such as situations when the information contains references to other individuals and is not reasonably severable, or when it cannot be disclosed for legal, security, or commercial proprietary reasons. In the case that your access may be unreasonably burdensome or expensive, the access may be denied, or we may charge a fee. We will advise you of any reason for denying or restricting access requested.

We will make every reasonable effort to make sure your personal information is accurate, complete, and up to date. If you believe we have inaccurate, incomplete, or outdated personal information about you, you may ask us at any time to correct that information. When an individual successfully demonstrates the inaccuracy or incompleteness of personal information held by us, we will correct or update the information as required. Before we are able to provide you with any information or correct any inaccuracies, we will ask you to verify your identity and provide other details to help us respond to your request. We will only use this information for the purpose of verifying your identity. Where appropriate, we will communicate changes to your personal information to other parties who may have received incorrect, incomplete, or outdated information from us. Certain business partners may require that you contact them directly to correct your personal information. In this case, we will notify you of such.

In the course of daily operations, access to personal information is restricted to employees who have a legitimate business purpose for accessing it. We securely destroy, erase, or de-identify personal information when it is no longer required to fulfill our services or our contractual obligations following applicable business, legal, or regulatory requirements.

Links to Other Websites

When we believe that certain information might be of interest to us or our customers, we may provide links to other websites not owned or controlled by PCG. A link to a non-PCG website does not constitute or imply endorsement by PCG. PCG does not guarantee the quality or accuracy of information presented on non-PCG websites. PCG is not responsible for the privacy or security practices of non-PCG websites. You should review the privacy practices of any website you visit.

Court Order Protection Request

To submit a valid court order of protection and/or request to receive communications of claim-related information by alternative means or at alternative locations to PCG, please send the following information to PCG:

• policy information if available;
• any alternative address, telephone number or other method of contact; and
• a valid court order of protection issued by a court of competent jurisdiction and/or a statement that disclosure of claim related information could endanger the person seeking confidentiality

The above information should be sent to the following address or email address:

Point Comfort Group, Inc.
306 Prospect Street, Suite 100
Indianapolis, IN 46225
USA
ATTN: PRIVACY OFFICER

Email: privacy@pointcomfort.com
Recommended subject line: Confidentiality Request
To revoke a request, a sworn and notarized statement that confidentiality is no longer required is required.